Junior Suite Balcony
- 1 King-size bed
- Shower
- Heating
- Balcony
- Air conditioning
Hotel · Hanoi · Ha Noi Municipality
Eliana Ruby Hotel & Travel
A 3-star hotel on Yen Thai Street in Hanoi, praised for its attentive staff and calm atmosphere in the heart of the city.
- Exceptional staff rated 9.9
- Quiet haven from Hanoi noise
- Generous breakfast with made-to-order options
9.4
Perfect
3076 reviews
Booking.com 9.4 · 3076 reviews
About
Eliana Ruby Hotel & Travel
Eliana Ruby Hotel & Travel sits on Yen Thai Street in Hanoi, a 3-star property known for its warm, attentive service. Guests consistently highlight the staff's willingness to go beyond expectations, from arranging travel to providing dietary advice. The hotel's atmosphere is described as quiet and cosy, offering a respite from the city's bustle.
Rooms range from Superior Doubles and Twins to Family and Executive Suites, each equipped with air conditioning, heating, and a shower. Amenities include free Wi-Fi, a restaurant, room service, and a paid airport shuttle. The hotel also provides currency exchange, a vending machine, and tour assistance, making it a practical base for exploring Hanoi.
- No smoking on site
- Wi-Fi
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
In brief
What works, what to weigh
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Strengths
4 reasons to book- Exceptional staff service — Guests repeatedly praise the staff's friendliness, professionalism, and willingness to go above and beyond, from arranging travel to providing care during illness.
- Quiet atmosphere — Despite its central location, the hotel is described as a quiet haven, offering a peaceful retreat from the city's noise.
- Generous breakfast — Breakfast is a highlight, with made-to-order dishes, a wide selection, and even Vietnamese iced coffee.
- Central location — Situated in the heart of Hanoi, the hotel is well-positioned for exploring the city.
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Worth weighing
4 to weigh- Facilities score below other categories — While overall ratings are high, the facilities category scores 8.3, the lowest among rated aspects, suggesting room for improvement in certain amenities.
- No pets allowed — The hotel does not permit pets, which may be a limitation for travellers with animals.
- Paid airport shuttle — Airport transfers are available for an additional charge, so budget-conscious guests should factor in this cost.
- Check-in window ends at midnight — Check-in is from 14:00 to 23:59, so late-night arrivals after midnight may need to arrange alternative plans.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Superior Double Room
- 1 King-size bed
- Shower
- Heating
- Air conditioning
Superior Twin Room
- 2 Single beds
- Shower
- Heating
- Air conditioning
Family Suite
- 2 King Size Beds
- Shower
- Heating
- Air conditioning
Executive Suite
- 1 King-size bed
- Shower
- Heating
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Essentials
- Wi-Fi
- Air conditioning
- Heating
- Safe deposit box
- Lift
Food & Drink
- Restaurant
- Outdoor dining area
- Special diet menus
- Tea and coffee facilities
- Mini-bar
- Electric kettle
Services
- 24-hour reception
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Currency exchange
- Tours/Ticket assistance
- Car hire
- Paid airport shuttle
Family
- Cots
- Babysitting/Child services
- Children's buffet
Safety
- 24-hour security
- Smoke detectors
- Fire extinguishers
- Key card access
- No smoking on site
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 9.4/10 from 3,076 reviews
Booking.com · 9.4 · 3076 reviews
9.4Verified guest“Glad I chose the twin room – it was modern and tastefully decorated. Breakfast is generous, with eggs Benedict and other egg dishes cooked to order, plus plenty of variety.”
9.4Verified guest“The central location was a definite plus.”
9.4Verified guest“The place had a peaceful, quiet atmosphere.”
9.4Verified guest“An unforgettable stay for five nights.”
9.4Verified guest“Fantastic location, amazingly helpful and friendly staff, cosy atmosphere. A fresh fruit basket daily was a lovely touch. Sumptuous breakfast – couldn't fault it!”
9.4Verified guest“The staff are so professional and attentive that you feel cared for before you even ask. No wonder this hotel is ranked No. 1 in Hanoi on Booked.net.”
04 — Location
Getting around Hanoi
The property sits in Hanoi.
Quan Su Temple: The hotel is 1.5 km from Quan Su Temple, a notable Buddhist site in Hanoi.
3 Yen Thai Street, Hanoi, Ha Noi Municipality, Vietnam
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 23 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 23:59, and check-out is by 12:00.
Are pets allowed at the hotel?
No, pets are not allowed on the property.
Is there an airport shuttle?
Yes, an airport shuttle is available for an additional charge.
Does the hotel have a restaurant?
Yes, the hotel has a restaurant, and breakfast is frequently praised by guests.
What room types are available?
The hotel offers Junior Suite Balcony, Superior Double, Superior Twin, Family Suite, and Executive Suite.
The bottom line
Eliana Ruby Hotel & Travel stands out for its exceptional staff and quiet comfort in central Hanoi, making it a strong choice for travellers who value personal service and a restful stay.
9.4Based on 3076 reviews and a 9.4 rating
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